Frequently asked questions — technical

What configuration will optimize my shopping experience at Audio Books Direct?

What is a cookie and how does Audio Books Direct use them?

Does Audio Books Direct use JavaScript?

What should I know about my computer when I call customer service?

What configuration will optimize my shopping experience at Audio Books Direct?

We have designed our Web site to be used with either Netscape Navigator 3.01 or greater, Microsoft Internet Explorer 4.02 or greater. We recommend, at least, a 28.8 modem; anything above this will save you time. The site will look best if you set your screen resolution to 640 x 480 pixels or higher. You may also want to set the number of colors to thousands or greater (please consult your operating instructions on how to do this). For optimal experience, please be sure cookies are turned on.

What is a cookie and how does Audio Books Direct use them?

A cookie is an encrypted block of text we place on your computer's hard drive. It is used in conjunction with the personal information you entered during registration (stored only on our secure server). It allows us to identify you while you do your shopping and to make your shopping experience as easy, enjoyable and efficient as possible. For instance, your cookie enables us to show you the shopping cart and your shopping lists without taking extra time to verify your password with each new page. For further details, please see the Audio Books Direct Privacy Policy.

Does Audio Books Direct use JavaScript?

Yes, Audio Books Direct uses a combination of JavaScript and cookies to optimize your shopping experience. Audio Books Direct uses JavaScript primarily for functional reasons. You will need to use a browser that supports JavaScript. Please be sure JavaScript is enabled on your browser.

What should I know about my computer when I call customer service?

When you e-mail or call us about a problem with our site please have ready the answers to the following questions:

1. Are you using a PC, a Macintosh, or a UNIX workstation?
2. If you're on a PC, are you using Windows 3.1, Windows 95, Windows 98, Windows 2000, Windows XP or Windows NT?
3. When did you experience the problem?
4. Who is your Internet Service Provider?
5. Are you accessing the site through a modem or a network?
6. Which browser are you using?
7. Have you been getting an error message? What did it say?