Frequently asked questions — General

• What is www.audiobooksdirect.com.au?
• What kinds of books does Audio Books Direct sell?
• How quickly will I get my books? Will it cost me a lot for postage?
• Where does Audio Books Direct deliver?
• Is it safe to use my credit card?
• How does Audio Books Direct protect my privacy?
• Can I discuss my book needs or place my order by phone?

What is www.audiobooksdirect.com.au?

www.audiobooksdirect.com.au is the online shop for Audio Books Direct, a mail order book shop situated in the Australian Capital Territory (ACT), Australia.

What kinds of books does Audio Books Direct offer?

We sell books in many categories. They include bargain books, some of which have shop-worn covers or remainder marks. Remaindered books become available when a publisher produces too many of a title and sells the excess at low prices (often after putting a marker-pen stroke through the barcode). We also stock new, unmarked, books at, or below, recommended retail prices.

How quickly will I get my books? Will it cost me a lot for postage?

If you are in Australia you will generally have your books within a few days of our getting your order. We try to hold stocks of all books we advertise and post them within 24 hours of receiving your order. However, we also list on our website titles that are on order. We are regularly ordering bargain-priced books for transport by surface from overseas. So a title on order could be available the next day or it could be six or so weeks. As some titles are in short supply, ordering early is wise and we welcome inquiries about availability and delivery times. Replacement stocks of new books arrive much faster from Australian publishers and distributors or by air-freight from overseas.

Our post and packing charges are averaged for Australian addresses and are close to our average cost price. Overseas customers should contact us before placing their order so we can quote prices for economy air and airmail postage. See Delivery for further details.

Where does Audio Books Direct deliver?

Audio Books Direct will deliver to any mail address on planet earth that is convenient for you.

Is it safe to use my credit card to shop at Audio Books Direct?

Protecting your order information is one of our top priorities. Using your credit card in the Audio Books Direct protected environment is safer than using it in a store or over the telephone, where third parties can maybe able to see or hear your credit card information. We use the latest technology to ensure that each part of your order transaction is secure (for more information see Privacy Statement). Of course, you can always choose to pay for your order over the telephone or order by fax or mail (see Customer service for contact details).

How does Audio Books Direct protect my privacy?

Audio Books Direct wants to build long-term mutually beneficial relationships with our customers. To do this, we believe it is vitally important to keep all of your personal and order information completely confidential. Therefore, we do not release any of your personal information to any third party. For further details, see our Privacy Statement.

Can I discuss my book needs or place my order by phone?

Please phone or email us if you have any questions about our books or how to buy them.