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You know how to negotiate the best prices, mediate your kids disputes, and even have your mother-in-law over for dinner now and again. But when it comes to coping with truly difficult people, you feel like donning a suit of armor. Dont suit up yet! This audio provides you with everything you need to know to build better relationships. Whether you want to negotiate a raise, ask for your lawnmower back, or take legal actions, this book will help you do it.