Author Michael Staver explains to the listener how to keep himself/herself calm when provoked by an angry party and how to sidestep angry reactions, such as sarcasm and personal attacks, and focus on the issues at hand. Staver also discusses what to do immediately when hostility flares up.

• ISBN: 1559777036
• ISBN-13: 9781559777032
• Author : Michael Staver
• Category : Self-Help - General
• Language : English
• Format: 2 Cassettes - Search for other formats
• Abridgement: Unabridged
• Running Time: 2 hours
• Publication Date: 1/1/1997
• Publisher Imprint: Careertrack
• Price ($AUD): $26.95


• Usual Dispatch Time: 7 - 10 days

• Please note that all prices are in Australian dollars
• Some titles may be subject to availability