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Customer Mania! : It's Never Too Late to Build a Customer-Focused Company
Jim Ballard
Unabridged on 5 CDs, $44.95
From one of America's biggest bestselling authors and inspiring business speakers comes the key to creating a people-oriented, performance-driven, customer-first organization. 5 CDs.
What Clients Love : A Field Guide to Growing Your Business
Harry Beckwith
Abridged on 3 CDs, $39.95
Today's business tactics demand unique yet practical marketing plans. With this program, listeners will learn how to pinpoint a company's position, define a brand and manage it so that it has full and overwhelming impact, and harness the changes that ...
The Disease to Please : Curing the People-Pleasing Syndrome
Harriet B. Braiker
Unabridged on 1 CD, $42.95
It is the first book to treat people pleasing as a serious psychological syndrome.
The Innovator's Dilemma
Clayton M. Christensen
Abridged on 2 CDs, $37.95
Full of leading-edge thinking, insight, and advice, this title was winner of the Global Business Book Award. Christensen shows managers the changes that may be coming and how to respond for success. Simultaneous release with trade paper edition. Abri ...
Total Customer Service
William Davidow
Abridged on 1 Cassette, $18.95
A six-point plan for giving your business the competitive edge in the 1990s. A renowned marketing genius and one of today's business journalists create a prescription for business success.
The Southwest Airlines Way : Using the Power of Relationships to Achieve High Performance
Jody Hoffer Gittell
Unabridged on 1 CD, $44.95
Learn from this rich story and adapt the lessons.---Thomas A. Kochan
Exceeding Customer Expectations : What Enterprise, America's #1 Car Rental Company, Can Teach You about Creating Lifetime Customers
Kirk Kazanjian
Abridged on 5 CDs, $44.95
Whats the secret to wowing customers while maintaining a loyal and dedicated workforce? Listeners learn how to do business "The Enterprise Way" in this audiobook about Americas #1 car rental company. Abridged. 5 CDs.
The Best Service Is No Service : How to Liberate Your Customers from Customer Service, Keep Them Happy & Control Costs
Bill Price
Abridged on 9 CDs, $59.95